Refund policy
60-Day Satisfaction Guarantee
We want you to feel confident about every purchase from That One Pharmacist. Thorne products purchased from us are covered by Thorne’s 60-Day Satisfaction Guarantee.
Eligibility
Contact us at support@thatonepharmacist.com within 60 days of the original purchase date. The guarantee applies to the original end-user purchaser in the United States. Please include your order number, the product name, and a brief explanation of the issue. We may request proof of purchase, photographs, lot information, or other details needed to verify and process the request.
Eligible requests may be resolved with a refund, replacement product, or store credit. Opened products may be eligible under the satisfaction guarantee, but any opened or returned product will never be resold.
Return instructions
Please contact us before mailing a return. If a physical return is required, we will provide the return address and instructions. Customers are responsible for ordinary return-shipping costs. Original shipping charges are not refundable unless the order arrived damaged, defective, or incorrect.
Damaged, defective, or incorrect orders
Contact us promptly at support@thatonepharmacist.com and include your order number and photographs when applicable. If we confirm that an item arrived damaged, defective, or incorrect, we will arrange an appropriate replacement, refund, or store credit and cover any required return shipping.
Limitations
Expired products are generally not eligible. Requests may be denied when proof of purchase cannot be verified, the product was purchased from another seller, the request falls outside 60 days, or there is suspected fraud or abuse. This policy does not limit any rights provided by applicable law.
Refund timing
Approved refunds are issued to the original payment method. Your bank or card issuer may require additional time to post the credit after it is processed.
To start a request, email support@thatonepharmacist.com before sending anything back.